City of Houston
Houston, TX, USA
Customer Service Representative II
Description Of Duties/Essential Functions
The Department of Neighborhoods seeks a highly motivated individual. As a Customer Service Representative II, this individual will work under close supervision and perform routine clerical, and administrative support to provide quality customer assistance in the Inspections and Public Division. Performs data entry activities to record information, may create work orders and project numbers, researches, analyzes, and resolves standard customer concerns and inquires via various forms of communication i.e., phone, email, and site visits related to the City and the Department of Neighborhoods. Must be willing to work non-standard shifts including nights, weekend and/or holidays. May perform other general office activities as required and other additional duties as assigned
Responsibilities
• Researches, analyzes, and resolves standard customer problems and inquiries by various...